Refund and Returns Policy

Effective Date: December 5th, 2024

At ZoomSaliz, we are committed to providing high-quality leather backpacks and ensuring our customers have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a comprehensive Refund and Returns Policy designed to make the process as easy as possible. Please read through our policy below to understand how returns, exchanges, and refunds are handled.

1. General Return Conditions

We understand that sometimes a product may not meet your expectations, and you may need to return or exchange it. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition (unused, unwashed, and in the same condition as received).
  • The item must be returned within 30 days from the date of purchase.
  • The item must be accompanied by the original receipt or proof of purchase.
  • The product must be returned in its original packaging.

Note: Customized or personalized items, including engraved or monogrammed products, are not eligible for return or exchange unless they are defective or damaged.

2. Returns Process

If you wish to return an item, please follow the steps below:

  1. Contact Our Customer Service Team
    Before sending your item back, please contact our customer service team at info@zoomsaliz.com with the following details:

    • Your order number
    • The reason for the return
    • Any supporting evidence (such as photos) for defective or damaged items

  2. Return Authorization
    Once we receive your request, our team will provide you with a Return Authorization (RA) number and instructions on how to return your item.

  3. Package the Product
    Carefully package the item, including all original packaging, tags, and receipts. Use a trackable shipping service or purchase shipping insurance to ensure that the item is returned safely to us. You are responsible for paying the return shipping costs, unless the return is due to a defective or incorrect product.

  4. Ship the Item
    Return the item to the following address, ensuring the RA number is clearly visible on the package:

    ZoomSaliz Returns Department
    300 S Delaware St, Butler, Alabama
    RA Number: [Your RA Number Here]

3. Refunds

After we receive and inspect your returned product, we will notify you by email about the status of your refund. If your return is approved, a refund will be issued to your original payment method.

  • Refunds will be processed within 5-7 business days from the receipt of the returned product.
  • The refund will be for the purchase price of the item, excluding shipping costs.
  • If the original payment method is no longer available, we will contact you to arrange an alternative method for issuing your refund.

Note: We do not refund any import duties or taxes that may have been paid when the item was delivered. These fees are non-refundable and are the responsibility of the customer.

4. Exchanges

If you would like to exchange your item for a different size or color, please follow the return process outlined above. Once the original item is returned and a refund is processed, you can place a new order for the product you want to exchange for.

Unfortunately, we do not offer a direct exchange service. You will need to return the original item and place a new order.

5. Damaged or Defective Items

We take great care in ensuring that our products are of the highest quality. However, if you receive a damaged or defective product, please contact our customer service team immediately at info@zoomsaliz.com.

We will review your case and, if applicable, offer a free return label for the return of the damaged item and either issue a refund or send a replacement product, depending on your preference.

To process your return for a defective item, please follow these steps:

  • Provide us with photos of the damaged or defective item.
  • Include your order number and a detailed description of the issue.

Once we verify the defect, we will provide instructions for returning the product and issuing a refund or sending a replacement.

6. Non-Returnable Items

The following items are not eligible for return or exchange unless they are damaged or defective upon arrival:

  • Customized or personalized products (including engraved, embroidered, or monogrammed items)
  • Gift cards
  • Final sale or clearance items

7. Shipping Costs

  • Return Shipping Fees:
    You are responsible for paying for the return shipping costs unless the item is defective or the wrong item was shipped to you. In that case, we will cover the return shipping cost.

  • Original Shipping Fees:
    Shipping fees are non-refundable unless you are returning a defective or incorrect item.

  • Return Shipping Label:
    If you are returning a defective item, please contact our customer service team for a free return shipping label.

8. Late Returns

We strive to process all returns and exchanges as quickly as possible. However, if you return your item after the 30-day return window, we may not be able to accept it. We recommend you initiate returns within the specified return period to ensure a smooth process.

9. Exceptions

We reserve the right to refuse returns that do not meet the criteria set out in this policy or if the product is deemed unsellable due to damage, misuse, or excessive wear.

10. International Returns

For international customers, please note the following:

  • You are responsible for all customs, duties, and taxes associated with returning your item.
  • International returns must be made using a trackable shipping service to ensure delivery to our returns department.

If you have any further questions regarding our Refund and Returns Policy, please contact us:

ZoomSaliz
Street: 300 S Delaware St, Butler, Alabama
Phone Number: (205) 555-1234
Email: info@zoomsaliz.com
Website: www.zoomsaliz.com